Customer Service Executive / Maintenance & Repairs Coordinator

Customer Service Executive / Maintenance & Repairs Coordinator

£22,000 – £24,000 + Full Training + Free Parking + Gym Discount

The Company

Our client aims to support independent living for vulnerable adults, who have acute mental health, severe leaning difficulties, alcoholism, drug addiction and physical disabilities: all within a domestic environment embedded into local communities in order to promote their independence, understanding that everyone is individual and may need tailored support.

The Role:

As a Customer Service Executive you will be responsible for:

  • To be the first point of contact for our clients, either via the Portal, phone, or email.
  • Log all reported Issues onto inhouse system.
  • Manage both reactive and planned works through to completion ensuring they are deliveredwith our set KPI’s.
  • Liaise with contractors/suppliers and in-house handymen to ensure completion of allreported issues to a satisfactory and complaint standard.
  • Ensuring complaints are escalated to the appropriate manager.
  • Assist in the preparation of monthly reports and statistics in line with housing associationand landlord requirements
  • First point of contact for third party vendors regarding operational issues.

What you need:

  • You MUST have Customer Service experience and have a sensitive and resilient character – you will have to have the right nature to deal with vulnerable customers.
  • Must have experience in a busy helpdesk/call centre environment.
  • Must be proficient in Microsoft Office (especially Excel and Outlook)
  • Knowledge of property services/facilities management preferred, but not essential.
  • Any trades experience a bonus.

What you’ll get:

  • Pension scheme
  • Volunteer day of holiday
  • Flexible working hours
  • Gym DiscountCustomer Service, Customer Care, Customer Relations, Client Relations, Call Centre, Accounts Associate, Administrator, Coordinator

    Please upload your CV

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