Hire Desk Controller
I am looking for an experienced hire desk controller for a transport hire company based in Wellingborough.The role will involve but will not be limited to:
Effectively communicate and build rapport with customers to improve performance.
Promote and improve customer service by reducing Non-Conformance Reports (NCRs)
Monitor transport activities within the depot to ensure the most efficient and cost effective use
Comply with Health and Safety requirements and ensure compliance within the depot.
dealing within inbound and outbound calls & emails
escalating complaints to departmental head
£22,000 - £25,000 p/a