Customer Complaints Handler

Customer Complaints Handler

Huddersfield

£19,000 p/a


We are supporting the recruitment of Customer Complaints Handler on behalf of our client to help them with the growth of their business.  


Duties:

  • You’ll be answering calls from customers to help resolve their query in an efficient and professional manner
  • Actively listen to the customer to understand their query / complaint
  • A great focus on detail is key to get all the necessary details and information from the customer to solve their problem and leave them feeling satisfied with the service
  • The ability to remain calm at all times as customers can be frustrated or angry
  • Good computer skills in order to log issues onto the system, process customer returns and update records
  • The ability to work as part of a growing team and support one another


What we're looking for:

  • A positive attitude and the ability to work at pace whilst delivering a great service
  • You must be self-motivated and proactive with the ability to work under pressure at times
  • Previous contact / call centre experience would be beneficial but not essential
  • Good computer skills able to use MS Office word and Excel
  • Flexibility in terms of shift patterns this role will include weekend work on a rota basis


Sounds like it could be for you? Apply directly via this ad or give us a call on 0113 457 3760. You can also view all of our live jobs directly on our recruitment app. Search 'The Recruitment Crowd' in the App Store and Play Store today.

Salary

£19,000 p/a


Location

Huddersfield


Employment type

Permanent


Consultant Information

crowd

Ryan Walker

(0113) 457 3760

Apply Now

Customer Complaints Handler, Huddersfield