Service Coordinator

Service Coordinator
Morley LS27
£21k- £25k per annum plus benefits 

Our client provides mobile plant engineering services throughout the UK, supporting a range of industries by providing servicing, maintenance, diagnostics, inspections, welding & fabrication services along with full maintenance and service contracts.

Due to continued expansion, they are looking to recruit a Service Co-ordinator to be based in their office in Morley, Leeds.

Working in a busy office environment and reporting to the Director, the successful candidate will be responsible for handling calls, raising job sheets, allocating work for engineers and all other service-related matters.

Responsibilities
·        Organising work schedules for field-based engineers.
·        Organising and booking in routine services and inspections.
·        Ordering parts as required for breakdowns or servicing.
·        Updating the status of jobs on the system in an accurate and timely manner.
·        Responding to customer breakdowns, allocating the right engineer, and identifying most cost-effective solution whilst taking into account agreed

SLA’s
·        Liaising with customers, keeping them updated with ETA's and the status of breakdowns.
·        Liaising with engineers to support them to provide exceptional levels of service to customers.
·        Raising, costing & invoicing jobs as required.
·        Other general administration tasks.

Skills, Experience and Personal Qualities
·        Previous experience in a customer service environment, with a track-record of exceeding customer expectations.
·        Previous experience of working with, and knowledge of, plant and equipment is essential.
·        Excellent communication skills with the ability to build rapport with customers, suppliers, and colleagues.
·        Computer literate, well organised and with an attention to detail.
·        Ability to prioritise workloads based on their urgency and multi-task with competing demands.
·        Comfortable working under pressure and to tight deadlines.
·        Self-motivated with a can-do attitude and the ability to solve problems, providing practical solutions.
·        The ability to work unsupervised, but also as part of a busy, close-knit team.

If interested, please apply directly through this ad with a copy of your up-to-date version of your CV.