Sales Administrator - Manchester

Sales Administrator 

£18,000 - £20,000
Full time - 40 hour week

Job Type: Permanent

TRC Group are currently recruiting on behalf of one of our fantastic, ever growing clients based in Manchester, looking for a Sales Administrator to join their team.

This will be working in a fast-paced, quality driven, Sales Department dealing with customers via the telephone and email, processing orders, dealing with enquiries and resolving complaints.

The Role:

• Managing incoming and outgoing calls to high quality business standards.
• Working with own initiative to fully utilise available data to answer queries and resolve
• issues.
• Working to service delivery KPI’s
• Dealing with customer enquiries on products, pricing, delivery schedules and more.
• Processing high volumes of orders accurately onto inhouse system.
• Ensuring customer adhere to agreed payment terms, including taking Credit Card
• payments verbally.
• General office administration with electronic filing.
• Multi-tasking, managing numerous time critical workloads.
• Working to fixed business deadlines.
• Working collaboratively with multiple departments to achieve acceptable customer
• outcomes.

The Successful Candidate will:

• Possess a passion for delivering excellent customer service
• Experienced in dealing with inbound service enquiries by phone and email, query
• resolution and order processing
• Excellent telephone manner
• Experience of working in a fast-paced environment, meeting department KPIs
• Must be able to work as part of a team and use own initiative
• Good time keeping along with attention to detail are key
• Must show a willingness to learn about the business.
• Experience of working in a similar role
• IT literate in Microsoft
• Educated to a GCSE standard
• A ‘Level/NVQ in Business studies or equivalent
• Experience of using a CRM system

For more info or to apply, please get in touch with Rebecca on 0113 457 3760 // rebecca@therecruitmentcrowd.com