One of my very established homecare provider clients is on the lookout for an ambitious and motivated Deputy Manager to join their large branch in Spalding. They are looking for someone who has the ability to take over the service and maintain organisation when the RM is on annual leave etc. Someone with a great knowledge of CQC a ‘people person’ with impeccable communication skills and also someone with experience in coordination would be ideal.
Monitoring service delivery of care packages, bidding on new packages and liaising with Care Coordinators hourly/daily as required to ensure all calls are covered and new calls are allocated quickly and effectively into the rotas.
Monitoring uncovered care on a daily basis – ensuring there are no missed or late calls and where there are they are correctly recorded, reported and managed.
Compliance – service user documentation, on-boarding of new packages, liaison with Filed Based Supervisors and Senior Carers to handover care plans and sign off risk assessments.
Quality – conducting telephone and face-to-face quality assurance reports and customer initiatives; managing investigations and lessons learned and ensuring they are added to Peer group meetings, circulated in staff memorandums, etc. and applying any sanctions/training needed.
Undertaking spot checks at service users’ home as required, to check service delivery compliance and quality.
Performing care worker appraisals, supervisions and development reviews as required, in line with company policy, and establishing actions needed.
Conducting medication competencies in the field (within 12 weeks and annually).
Care worker support and communication.
Dealing with family and service user queries.
Assisting with handling feedback or complaints, investigating circumstances and agreeing on appropriate action.
Maintain up-to-date knowledge on all policies and procedures that are specific to our industry, including employment law and our regulatory requirements.
Assisting in auditing as required.
Understanding the internal and external regulations and service guidelines that the company operates within.
Keeping accurate records of all communication with clients and care workers using database supplied.
Assisting with the monitoring of electronic systems/equipment.
Very competitive salary
KPI Bonus potential
Flexible start and finish hours (etc school runs)
Provide continuous training and would fund further qualifications
NO ON CALL (unless urgent)
If you feel like you have the skills and experience to match the above, please apply. One of our consultants will be in touch shortly.
Relocation package will also be considered.
For more info or to apply, get in touch with Charlotte firstname.lastname@example.org// 07858950444. You can view all of our live vacancies on our website and recruitment app.