• Location

    High Wycombe

  • Sector:

    call centre

  • Job type:

    Full-time

  • Salary:

    £21,000

  • Contact:

    Chelsea Robson

  • Contact email:

    chelsea.robson@therecruitmentcrowd.com

  • Job ref:

    TRCPDS4

  • Published:

    6 days ago

  • Expiry date:

    2020-12-03

  • Startdate:

    ASAP

  • Consultant:

    Chelsea Robson

Patient Development Specialist

Paying £21,000 p.a.

Based in HP10

Full time: 10:00 am to 6:00 pm – Monday to Friday 

 

TRC Group are currently recruiting for Patient Development Specialist based in HP10 area.

 

Summary of the role:

  • Working as part of a friendly team your role will be to provide excellent customer service to patients and healthcare professionals at all times. 
  • Via the telephone, you will promote the products and services offered by the client.
  • Ideally, you will have a proven track record in a proactive sales environment together with excellent communication skills and a high level of flexibility. 
  • You should be influential and persuasive with an analytical and enquiring mind. 
  • You will have experience of upselling to existing customers by using your active listening and influencing skills. 
  • This is a busy and varied role with no two days the same. 
  • You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone. 
  • You will behave in a professional manner at all times and you will build professional relationships with customers that will enhance the Company’s quality image.  

 

Your duties will include:

  • Maintain and grow the business through outbound calls. 
  • Closely follow up all sample requests to maximise and increase sales. 
  • Increase retention by building strong relationships with patients. 
  • Ensure that you are proactive in your approach to your work and patients. 
  •  Actively promote our products and service, at every opportunity, whilst maintaining service levels 
  • Identify business opportunities by utilising your active listening skills 
  • Work to targets set by Team Leader 
  • Ensure you maintain and enhance customer service standards at all times
  • Become the Ambassador for the Patient Services department 
  • Inspire all team members with your approach to work and commitment. 
  • Continue to develop an understanding of the needs of both the patients and Health Care Professionals (HCP) to be able to give appropriate advice as required. 
  • Maintain up-to-date knowledge of all products, both features, and benefits including some clinical knowledge to give appropriate advice as required. 
  • Ensure correct data entry of all requests, conversions and evaluation requests into database 
  • Identify patient advocates for service/products
  • Respond to patient complaints and address problems immediately 
  • Work closely with the patients and HCPs to ensure everyone is kept up to date
  •  Take an active part in all departmental meetings
  •  Understand and uphold all systems within the department 
  •  Be able to work under own initiative with little supervision 
  •  Always prepared to go the extra mile 
  •  Act as an Ambassador for the department – Inspiring team members
  • Perform any other tasks reasonably requested by the company as required.
  • Undertake any training deemed necessary.  

 

The Ideal Candidate:

  •  Excellent telephone manner 
  • Proven telesales and customer service experience 
  • Experience of upselling products/services to existing customers 
  • Able to identify business opportunities 
  • Ability to work to and driven to achieve targets 
  • Excellent communication, oral and written, skills Proven excellent database skills – data entry 
  • Analytical and enquiring mind Possess influential and persuasive skillset 
  • Able to demonstrate initiative 
  • Possess a ‘can do’ attitude   

 

If you are interested please contact Chelsea on 0113 457 3760 / chelsea.robson@therecruitmentcrowd.com