• Location

    Guiseley, West Yorkshire

  • Sector:

    call centre

  • Job type:

    Permanent

  • Salary:

    £40000 - £55000 per annum + benefits

  • Contact:

    Matthew Carrick

  • Contact email:

    matthew@therecruitmentcrowd.com

  • Job ref:

    BBBH1457_1530801781

  • Published:

    8 months ago

  • Expiry date:

    2018-08-04

  • Consultant:

    #


Operations Manager

Leeds

Salary up to £55,000 + Car allowance + Benefits

My client are one of the fastest growing energy suppliers in the UK and are looking for a highly motivated Operations Manager to join their thriving business.

The company is entering a rapid growth phase and is now seeking to expand its operational management and to support and enhance these opportunities. This represents a rare and exciting challenge for talented and ambitious people.

Job Responsibilities for the Operations Manager:

  • Overall management of the operation of service delivery.
  • Profound knowledge of the end to end Customer Journey and Regulation & Compliance requirements within an energy supply business
  • Exceptional experience of retail supply business.
  • Experience in delivering the transition through CME is advantageous
  • Manage the supplier Hub process on both Gas & Power.
  • Implementing improvements in operations including streamlining processes
  • Proven track record of leading and managing a team to deliver the key responsibilities outlined in a growing and competitive GB B2B energy supply business.
  • Capability to assist with the development of new systems and ongoing project management of current projects.
  • Motivate, and encourage teamwork between the individual department

Experience Required for the Operations Manager role:

  • Extensive experience within a B2B Energy supplier essential
  • Proven track record of the Gas and Electric industry and regulatory requirements
  • Setting performance standards for the operation at department level and agent level
  • Knowledge of billing processes and account management
  • Strong communication & call handling experience
  • Strong analytical problem solving skills
  • Experience in managing an energy customer service centre
  • Experience managing relationships with partners and third parties