• Location


  • Sector:

    call centre, commercial sales

  • Job type:


  • Salary:


  • Contact:

    Matthew Carrick

  • Contact email:


  • Job ref:

    trc CSA

  • Published:

    4 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Customer Service Agent



Job Type: Full time



The Company

Our client is currently looking for someone who can assist our customer’s with any queries or concerns they may have regarding their account and to ensure we are finding and reaching the best possible outcome for them. This includes assisting customers through all forms of communication including Calls, Emails, LiveChats, and Letters.


The Role

  • Answering all customer queries via LiveChat, Phone, Email, and Letter
  • To achieve your individual daily targets as set by your Team Leader
  • Dealing with customers minor complaints in a quick and effective way, ensuring the outcome is in the best interest of both the customer and the company
  • Answering queries from customers that are at a new loan or reloan application stage, to help them proceed with their application in a timely manner. This includes funding loans by Email and LiveChat
  • Answering queries from customers that have a future payment due or that are overdue in paying their loan
  • Assisting customers that are in financial difficulty and unable to pay their loan, including vulnerable customer’s
  • Handling customers Refund’s and Cheque’s
  • Responding to credit disputes from Credit Reporting Agencies
  • Updating customer accounts accordingly with all the information received from any form of communication
  • Work to continually improve on the quality of Live Chats, Emails, and Calls, always ensuring treating customers fairly is at the heart of all communications
  • Work within the quality assurance guidelines and carry out the standard compliance checks


The Candidate

  • Excellent verbal and written communication skills
  • Strong Customer Service Focus
  • Excellent Telephone Manner
  • Well motivated and proactive with the ability to work without supervision
  • A team player who can demonstrate initiative
  • High attention to detail
  • Approachable, empathetic and considerate
  • Strong knowledge of Microsoft Office (Excel and Word)
  • Strong organisational skills
  • Experience of working within the financial services sector with familiarity with the FSA/FCA is desirable but not essential
  • GCSE grade C or above in English and Maths


For more information about this opportunity, please contact Matt Carrick at The Recruitment Crowd (TRC Group) on 0113 457 3760 and send your CV to matthew@therecruitmentcrowd.com