• Location

    Loughton, Essex

  • Sector:

    call centre

  • Job type:

    Permanent

  • Salary:

    £18000.00 - £18500.00 per annum

  • Contact:

    Aamar Ahmad

  • Contact email:

    aamar@therecruitmentcrowd.com

  • Job ref:

    BBBH2043_1553609310

  • Published:

    9 months ago

  • Expiry date:

    2019-04-25

  • Startdate:

    asap

Customer Service Advisor

  • Do you enjoy speaking to and helping people?
  • Do you have exceptional communication skills and an excellent telephone manner?
  • Do you have high attention to detail and knowledgeable of MS Office applications?

The Recruitment Crowd (TRC) is a recruitment agency based in Burley in Wharfedale and are proud to be a recruitment partner to a financial services company based in Essex. A growing business with an exciting, vibrant environment, they are looking to hire a customer service advisor to bolster this department.

You will be doing

  • Answering queries via all forms of communication available
  • Dealing with customer issues / complaints
  • Answering queries from customers that have a future payment due or that are overdue in paying their loan
  • Assisting customers that are in financial difficulty and unable to pay their loan, including vulnerable customers
  • Updating customer accounts accordingly with all the information received from any form of communication
  • Handling customers refunds and cheques
  • Responding to credit disputes from Credit Reporting Agencies
  • Work to continually improve on the quality of Live Chats, emails and calls, always ensuring treating customers fairly is at the heart of all communications
  • Work within the quality assurance guidelines and carry out the standard compliance checks

Person Specification /Skills/Education and Attributes:

  • Excellent verbal and written communication skills
  • Strong Customer Service Focus
  • Excellent Telephone Manner
  • Well motivated and proactive with the ability to work without supervision
  • A team player who can demonstrate initiative
  • High attention to detail
  • Strong knowledge of Microsoft Office (Excel and Word)
  • Strong organisational skills

Starting salary of £18,500 plus benefits


If you are interested, please get in touch with David Barraclough at The Recruitment Crowd (TRC Group). TRC Group are acting as a recruitment agency / business on behalf of our client. If you wish to see how your details are being handled, please refer to our Privacy Policy on our website.