• Location

    Loughton, Essex

  • Sector:

    call centre

  • Job type:


  • Salary:

    Up to £16000.00 per annum + Bonus + Benefits

  • Contact:

    Matthew Carrick

  • Contact email:


  • Job ref:


  • Published:

    9 months ago

  • Expiry date:


  • Startdate:


Customer Service Advisor

Loughton - Essex

Salary £16,000 + Monthly Bonus (up to £1500 per month) OTE £34,000

Our client is currently looking for Customer Service Advisors wanting to join a friendly, enthusiastic Customer Service team and is prepared to take on new responsibilities. If this sounds like you then we have the ideal opportunity for you!

Main Purpose of the Customer Service Advisor Role:
Reviewing returning customer's loan applications ensuring all compliance and loan detail checks are carried out 100% accurately prior to funding.

Main Duties and Responsibilities of the Customer Service Advisor:

  • Offer a friendly, helpful and professional first point of contact for all our returning customers.
  • Determine a customer's eligibility for a further loan with us, using credit checks and reviewing the customer's loan history, while following the company's Responsible Lending Procedure.
  • Work through applications daily ensuring all application checks have been carried out accurately and a responsible lending decision is made.
  • Following all department guidelines in regards to working, funding and declining loan applications.
  • Update all customer notes correctly, using professional and factual information only.
  • Answering all incoming calls - being aware of the company and department's Quality Assurance programme and ensure all communications with customers adhere to the high level that is outlined here.
  • Work to achieve what's expected of you, on a daily and monthly basis, at your set level as an individual (funded loans, conversion, default, customer feedback and quality of calls).
  • Work as part of a team to ensure the customer receives the best customer service levels possible at every point of communication.

If you are looking for a new challenge within Customer Service please apply with a copy of your most recent CV