• Location


  • Sector:

    call centre, commercial sales

  • Salary:


  • Contact:

    Matthew Carrick

  • Contact email:


  • Job ref:

    trc CA

  • Published:

    4 months ago

  • Expiry date:


  • Startdate:


  • Consultant:


Collections Agent



Job Type: Full time



The Company

Our client is currently looking for someone to contact and work with customers, who are overdue on paying their installment, account balance or agreed to repayment plan; supporting each customer in getting their account up to date specific to each individual’s circumstance. 

  •  Contact customers who have failed to meet their agreed payment date, showing forbearance and support in helping them get their account up to date
  • Ensure that all customer accounts are worked through thoroughly, making sure that all underwriting and previous dialogue is checked for new contact information and account instructions.
  • Using all available methods to contact customers while following the Debt Collection Procedure
  • Setting and keeping up to date with customer call back requests resulting fro inbound or outbound calls, following through on the agreed actions on each account on time
  • Answer all inbound customer calls inclusive of supporting the customer service department and respond promptly to customer email and SMS communication where applicable
  • Keep each account up to date with all communication notes being completed in full detail on the ‘dialogue’
  • Assigning relevant callback requests to Team Leaders where applicable
  • Support colleagues and the department throughout the duration of your shift
  • Work towards achieving daily and monthly targets. This includes aiming to contact circa 60 customers per day in your first 2 months and between 70-100 customers after this time and work towards achieving the expected amount of positive outcomes per month as set by the department manager.


The Candidate

  • Good communication skills – both verbal and written
  • A compassionate and empathetic approach
  • GCSE grade C or above in English and Maths is essential
  • Excellent administrative skills
  • Knowledge of computers and office software
  • Good listening skills
  • A personable approach
  • Good organisational abilities
  • Good numeracy and literacy
  • Accuracy and good attention to detail
  • The ability to stay calm under pressure
  • The confidence to liaise professionally with customers and creditors
  • Previous experience in a Collections or Call Centre based role
  • Strong negotiation and collection skills.
  • Strong customer service ethos.
  • Target driven and ability to work under pressure.
  •  IT literate


For more information about this opportunity, please contact Matt Carrick at The Recruitment Crowd (TRC Group) on 0113 457 3760 and send your CV to matthew@therecruitmentcrowd.com