• Location

    Guiseley, West Yorkshire

  • Sector:

    call centre

  • Job type:

    Full-time

  • Salary:

    £16000.00 - £18000.00 per annum + Bonus + Benefits

  • Contact:

    Matthew Carrick

  • Contact email:

    matthew@therecruitmentcrowd.com

  • Job ref:

    BBBH1949_1549986906

  • Published:

    8 months ago

  • Duration:

    permanent

  • Expiry date:

    2019-03-14

  • Consultant:

    #

Billing Advisor

Leeds (LS20)

£16,000 - £24,000

Monday - Friday 9am-530pm

My client are looking for a number of customer focused Billing Advisors to join their growing team in Leeds.

Responsibilities of the Billing Advisor:

  • Creating timely and accurate invoices for a portfolio of customers to the required standard.
  • Managing the acquisition of precise metering information.
  • Reconciling customer accounts using the most up to date information.
  • Handling of general client queries about their utilities and invoices, providing relevant recommendations and working on their behalf to solve issues.
  • Working with the team to resolve queries from internal customers.
  • Creating various reports based on invoiced information to the required standard.
  • Investigating Profit and Loss to determine the best and required courses of action.
  • Ensuring continued self-motivation is maintained and that all Key Performance Indicators are focused on to drive quality and improvements in all aspects of the billing process
  • Overall portfolio management through accurate administration.



The Billing Advisor profile

  • Excellent verbal communication skills.
  • Excellent IT skills.
  • Good telephone manner - can communicate effectively and professionally to all customers.
  • A logical thought process to resolve complicated metering and invoice queries.
  • Excellent organisational skills to manage personal workload, phone calls and queries.
  • Ability to work on own, demonstrating drive and initiative.
  • Team player, willing to share ideas and techniques with other team colleagues to improve the business.
  • The ability to be self-motivated and focused on continually achieving and exceeding targets



Billing Advisor benefits:

  • Excellent salary based on your experience
  • Regular company socials
  • 28 days annual leave (inc Bank Holidays)
  • Free parking
  • Team building days
  • Dress down Friday
  • Fun and energetic environment
  • Career progression
  • Scope to grow with a vibrant business