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Location
Loughton
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Sector:
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Job type:
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Salary:
£18,000
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Contact:
Matthew Carrick
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Contact email:
matthew@therecruitmentcrowd.com
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Job ref:
trc AA
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Published:
6 months ago
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Expiry date:
2019-09-05
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Startdate:
INTERVIEWING NOW
Application Administration
£18,000
Loughton
Job Type: Full time
The Role
- To be responsible for the manual processing of first-time customer applications. The process includes confirming the customer’s personal details and carrying out affordability assessments and ensuring the customer fully understands our product.
- Offering a friendly and helpful point of contact and ensuring all our customers are treated fairly
- Listening to customer queries to ensure the best outcome is achieved for the customer, whilst providing excellent customer service
- Achieving daily and monthly individual targets, which will help the growth of the department and company
- Follow the company’s responsible lending policy and ensure a responsible lending decision is made
- To answer a high number of incoming calls and make outbound calls to customers. Communication may be required by email also.
The Candidate
- GCSE grade C or above in English and Maths
- Familiar with the financial services marketplace or regulated environment- desirable
- Confident telephone manner - Experience in telephone work is desirable
- Strong written and verbal communication
- Excellent communication at all levels
- A personable approach
- Good listening skills
- Accurate attention to detail
- Ability to manage own workload and meet strict deadlines
- Work as an effective team member - be co-operative, support others
- Excellent customer service - ability to provide solutions
- Strong interpersonal skills, good negotiation skills
- Knowledge of computers and office software
- Excellent administrative skills
For more information about this opportunity, please contact Matt Carrick at The Recruitment Crowd (TRC Group) on 0113 457 3760 and send your CV to matthew@therecruitmentcrowd.com