Application Administration

£18,000

Loughton

Job Type: Full time

The Role

To be responsible for the manual processing of first-time customer applications. The process includes confirming the customer’s personal details and carrying out affordability assessments and ensuring the customer fully understands our product.
Offering a friendly and helpful point of contact and ensuring all our customers are treated fairly
Listening to customer queries to ensure the best outcome is achieved for the customer, whilst providing excellent customer service
Achieving daily and monthly individual targets, which will help the growth of the department and company
Follow the company’s responsible lending policy and ensure a responsible lending decision is made
To answer a high number of incoming calls and make outbound calls to customers. Communication may be required by email also.

The Candidate

GCSE grade C or above in English and Maths
Familiar with the financial services marketplace or regulated environment- desirable
Confident telephone manner - Experience in telephone work is desirable
Strong written and verbal communication
Excellent communication at all levels
A personable approach
Good listening skills
Accurate attention to detail
Ability to manage own workload and meet strict deadlines
Work as an effective team member - be co-operative, support others
Excellent customer service - ability to provide solutions
Strong interpersonal skills, good negotiation skills
Knowledge of computers and office software
Excellent administrative skills

For more information about this opportunity, please contact Matt Carrick at The Recruitment Crowd (TRC Group) on 0113 457 3760 and send your CV to matthew@therecruitmentcrowd.com