• Location


  • Sector:

    call centre, commercial sales

  • Job type:


  • Salary:


  • Contact:

    Matthew Carrick

  • Contact email:


  • Job ref:

    trc AA

  • Published:

    6 months ago

  • Expiry date:


  • Startdate:


Application Administration




Job Type: Full time



The Role

  • To be responsible for the manual processing of first-time customer applications. The process includes confirming the customer’s personal details and carrying out affordability assessments and ensuring the customer fully understands our product.
  • Offering a friendly and helpful point of contact and ensuring all our customers are treated fairly
  • Listening to customer queries to ensure the best outcome is achieved for the customer, whilst providing excellent customer service
  • Achieving daily and monthly individual targets, which will help the growth of the department and company
  • Follow the company’s responsible lending policy and ensure a responsible lending decision is made
  • To answer a high number of incoming calls and make outbound calls to customers. Communication may be required by email also.

The Candidate

  • GCSE grade C or above in English and Maths
  • Familiar with the financial services marketplace or regulated environment- desirable
  • Confident telephone manner - Experience in telephone work is desirable
  • Strong written and verbal communication
  • Excellent communication at all levels
  • A personable approach
  • Good listening skills
  • Accurate attention to detail
  • Ability to manage own workload and meet strict deadlines
  • Work as an effective team member - be co-operative, support others
  • Excellent customer service - ability to provide solutions
  • Strong interpersonal skills, good negotiation skills
  • Knowledge of computers and office software
  • Excellent administrative skills


For more information about this opportunity, please contact Matt Carrick at The Recruitment Crowd (TRC Group) on 0113 457 3760 and send your CV to matthew@therecruitmentcrowd.com